Refund Policy

This policy explains how refunds work for VidMints’ paid plans and credits. VidMints provides instant-access digital services: AI generation consumes real-time compute the moment it runs, so payments and credits are generally non-refundable once a subscription is processed or credits are issued. The exceptions are set out below. This policy works together with our Terms of Use.

Free plan

The Free plan has no charges, so refunds do not apply. You can explore VidMints and its light tools before deciding whether to upgrade to a paid plan (Starter, Pro, Business).

Subscriptions

Paid subscriptions renew automatically every 30 days. Subscription fees are final once processed. You can cancel anytime from your billing dashboard to stop future billing — your plan stays active until the end of the current billing period, after which your account returns to the Free plan. Cancelling does not refund the current period, and we do not provide prorated refunds for unused time or unused credits.

Credit top-ups

One-time credit purchases stack on your balance and do not change your plan tier. Because credits can be spent immediately on AI generation, top-ups are non-refundable once the credits have been added to your balance — including any credits already spent. Note that credits are only deducted for successful actions: failed generations are automatically refunded to your credit balance, so a technical failure does not cost you credits.

When we do issue refunds

We will review and, where appropriate, issue a refund in cases of:

• Duplicate charges or accidental multiple billing for the same item.

• A confirmed billing error on our side.

• Situations where a refund is required by applicable consumer-protection law.

How to request a review

Contact us within 72 hours of the charge with your payment reference (for example, your Paystack reference number) and a short description of the issue. Email support@vidmints.com or use our contact page and choose the “Refund request” subject. Approved refunds are returned to your original payment method, typically within 5–10 business days depending on your provider.

Suspended or terminated accounts

We do not issue refunds for accounts suspended or terminated for violating our Terms of Use or Acceptable Use Policy (for example, prohibited content or attempts to abuse billing or rate limits).

Contact

Billing questions: support@vidmints.com. You can also review our full Legal Center or see plans and pricing.